I have automated most of this business. One number still resists: what a rehab actually costs me. Why I stopped trying to close that gap, and started treating it as a measurement of the moat.
For thirty years, buying off the shelf beat building, because building was expensive. That trade just changed, and the thing you get back is software that knows which deal it is looking at.
Salesforce put its CRM inside Claude and told the world its own interface no longer matters. The architecture is right. The piece they left out is the one that compounds.
A model cannot return an empty set. Ask it something it has no basis for and it fills the hole anyway, because filling holes is the whole job. Two vacuums come out of that, and only one of them gets talked about. Here is how I engineer the abstention the architecture will not give me.
I have automated most of this business. One number still resists: what a rehab actually costs me. Why I stopped trying to close that gap, and started treating it as a measurement of the moat.
Working alone means losing the person across the desk who tells you you’re wrong. A sparring partner and a weekly accountability routine help rebuild that loop.